FAQ

Studio Molin is a Los Angeles ceramic studio creating handmade ceramic dinnerware, serving pieces, drinkware, and home accents. Our work is made for chefs, hospitality spaces, and homes that value thoughtful form, everyday function, and handcrafted character.

Studio Molin is based in Los Angeles, California, and our work is handmade there using California-sourced clay.

Studio Molin is led by ceramic artist and designer Selin Diktas. The studio’s point of view reflects her design background across Istanbul and Rome and a practice shaped by both European design discipline and Japanese ceramic technique.

We create handmade dinnerware and tableware including plates, bowls, serving pieces, drinkware, and select home accents. Some forms are quiet and minimal, while others are more sculptural and tactile, but all are designed to elevate use at the table.

No. Because each piece is made by hand, subtle variation in glaze flow, edge softness, surface, and finish is part of the work. These differences are a natural part of handmade ceramics and not considered defects.

Yes. Studio Molin’s pieces are designed to be both expressive and functional, with forms intended to hold up to real meals, real service, and daily life at home.

Yes. We work with chefs, restaurants, and hospitality partners to create ceramics that support the rhythm of service while adding distinct character to the dining experience.

Care details can vary by item. Many current product pages include practicality-focused care details, including dishwasher-safe and microwave-safe flags on select pieces, so we recommend checking the individual product page before purchase and use.

Yes. Studio Molin works on custom tableware, signature plating pieces, and hospitality collaborations. If you are interested in a restaurant, hotel, or other hospitality project, please contact us to start the conversation.

Yes. Bulk, hospitality, wholesale, restaurant, and commercial orders are available and may be shipped differently from standard retail orders.

Not always. For restaurant, hospitality, wholesale, commercial, and other bulk orders, shipping may be arranged separately and may not appear on the website at checkout.

Orders containing more than 24 pieces may require an additional freight surcharge. This surcharge is determined after the order is placed and is separate from any shipping amount collected at checkout.

Custom, made-to-order, special-order, and bulk hospitality or commercial orders are final sale unless otherwise agreed in writing.

We currently offer USPS Ground, USPS Priority Mail, and USPS Priority Express where those services are available for the destination and order size. For bulk or hospitality orders, we may ship by UPS or freight carrier instead.

Yes. We offer free USPS Ground shipping on qualifying orders of $100 or more. The threshold is based on the order subtotal after discounts and before tax, and applies only where USPS Ground is available.

Orders are typically processed and shipped within 1–2 business days. We strive to ship within 1 business day, and in some cases the same business day, though expedited processing is not guaranteed.

No. We do not ship to P.O. Boxes. If a P.O. Box is entered at checkout, or if we are otherwise unable to ship to the address provided, the order may be canceled and any captured payment will be refunded to the original payment method.

No. Delivery dates shown at checkout are estimates only. Once an order has shipped, transit times are determined by the carrier.

Yes. To protect customers and Studio Molin, orders may be reviewed before shipment. Orders may be delayed, held, limited, verified, or canceled if they appear suspicious or inconsistent, including mismatched billing and shipping details, unusual order patterns, or unverifiable payment information. We may also require shipment to the verified billing address or signature confirmation for certain orders.

We accept return requests within 30 days of delivery for eligible items that are unused and in new condition.

Please email contact@studiomolin.com before sending anything back. Returns require prior authorization and return instructions from Studio Molin. Returns sent without authorization may be refused.

Returned items must be unused, unwashed, in new condition, free of wear, marks, residue, or damage, and returned with original packaging, tags, and stickers if applicable, along with proof of purchase.

Yes. Approved returns are subject to a 15% restocking fee, which is deducted from the refund amount.

The customer is responsible for return shipping costs, and original shipping charges are nonrefundable.

Yes. If you prefer an exchange or store credit, mention that when requesting your return. Gift returns are eligible for store credit or exchange only.

Used items, items returned damaged or incomplete, custom or made-to-order items, special-order items, bulk or hospitality orders, final sale items, and items marked non-returnable at the time of sale are not eligible for return.

Please contact Studio Molin within 5 days of delivery and include your order number, photos of the item, photos of the packaging, and a brief description of the issue. Claims reported after that period may not be eligible for replacement, refund, or carrier claim support.

Ceramics are fragile, so returned items must be packed carefully. If a return is damaged in transit back to Studio Molin because of insufficient packaging, the return may be denied or the refund may be reduced. Using a trackable shipping method and keeping proof of shipment is recommended.

Studio Molin may collect information you provide directly, such as your name, email, phone number, billing and shipping details, account information, order history, and customer support messages. The site may also automatically collect device, network, usage, and cookie-related information.

Studio Molin uses personal information to operate the site, process payments, fulfill orders, handle shipping and returns, provide customer support, prevent fraud, improve site performance, and send marketing communications where permitted by law.

Yes. Studio Molin uses cookies and similar technologies for essential website functions, preferences, analytics, performance measurement, advertising, and conversion measurement.

Examples listed in the current policy include Magento-related session and caching cookies, Google Analytics cookies, Klaviyo identifiers, reCAPTCHA cookies, Meta Pixel-related cookies, and certain Google-domain cookies that may appear when Google services interact with the site.

Yes. You can manage cookies through your browser settings, and if Studio Molin offers a cookie banner or preferences tool, you can use it to control non-essential cookies where offered. Disabling cookies may affect how parts of the site function.

Only if you sign up or otherwise receive them as permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting Studio Molin directly. Transactional emails, such as order confirmations and shipping notices, may still be sent when needed.

Not as a general browser-based mechanism, because there is no universally accepted standard for interpreting Do Not Track signals. However, where required by law, Studio Molin says it honors recognized opt-out preference signals for sale or sharing of personal information, such as Global Privacy Control.

Yes. Depending on applicable law, California residents may have rights to know, access, delete, correct, or obtain a copy of certain personal information, and to opt out of certain processing such as targeted advertising or the sale or sharing of personal information.

You can submit a privacy request by emailing contact@studiomolin.com or calling +1-310-906-0721. The privacy policy asks customers to include “Privacy Request” in the message, and Studio Molin may need to verify identity before fulfilling the request.

Studio Molin says it retains personal information for as long as reasonably necessary for the purposes described in the policy, and longer where needed for legal, tax, accounting, fraud prevention, security, dispute resolution, or enforcement reasons.

No. The site is not directed to children under 13, and Studio Molin states that it does not knowingly collect personal information from children under 13.

For product questions, order help, custom inquiries, hospitality projects, returns, or privacy requests, contact Studio Molin at contact@studiomolin.com or +1-310-906-0721. The privacy policy also lists a mailing address of 799 Towne Ave #201, Los Angeles, CA 90021, United States.