Shipping & Returns Policy

Whether you have questions about shipping or in-store pickup, we’ve got you covered. Browse our FAQs or reach out directly via chat, at contact@studiomolin.com, or by phone at (310) 906-0721.

We currently offer USPS Ground, USPS Priority Mail, and USPS Priority Express where those services are available for your destination and order size.

Orders are typically processed and shipped within 1–2 business days. We strive to ship within 1 business day, and in some cases the same business day, but expedited processing is not guaranteed.

We offer free USPS Ground shipping on qualifying orders of $100 or more. The free shipping threshold is based on the order subtotal after discounts and before tax, and applies only where USPS Ground service is available.

We do not ship to P.O. Boxes. If a P.O. Box is entered at checkout, or if we are unable to ship to the address provided, the order may be canceled. If payment has already been captured, it will be refunded to the original payment method.

Delivery dates provided at checkout are estimates only and are not guaranteed. Once an order has shipped, transit times are determined by the carrier.

How to Start a Return

To ensure your return is processed correctly, please email contact@studiomolin.com before mailing your package. We will provide you with a required Return Authorization Number. Please note that return shipping fees are the responsibility of the customer and original shipping costs cannot be refunded.

The Basics

We accept returns within 30 days of purchase. You can choose between a refund to your original payment method, an exchange, or store credit.

Eligibility & Condition

To be eligible for return, items must be:

• unused and unwashed
• in new condition
• free of wear, marks, residue, or damage
• returned with original packaging, tags, and stickers, if applicable
• accompanied by proof of purchase

All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

Return shipping costs are the customer’s responsibility. Original shipping charges are nonrefundable.

Refunds are issued only after the returned items are received and inspected. Approved refunds are returned to the original payment method only.

If you would prefer an exchange or store credit, please let us know when requesting your return.

Gift returns are eligible for store credit or exchange only.

Returns without proof of purchase may be refused or, if accepted at our discretion, may be issued as store credit based on the item’s lowest recent selling price.

We do not accept returns on:

• used items
• items returned damaged, dirty, or incomplete
• custom or made-to-order items
• special-order items
• bulk, restaurant, hospitality, wholesale, or commercial orders
• final sale items
• items marked non-returnable at the time of sale

We reserve the right to refuse returns that do not meet these conditions.

Ceramics are fragile. Customers are responsible for packing returned items safely. If a return is damaged in transit back to us due to insufficient packaging, the return may be denied or the refund may be reduced.

We recommend using a trackable shipping service and retaining proof of shipment.

If your order arrives damaged, or if you receive the wrong item, contact us within 5 days of delivery at contact@studiomolin.com.

Please include:

• your order number
• photos of the item
• photos of the packaging
• a brief description of the issue

Claims reported after this window may not be eligible for replacement, refund, or carrier claim support.

For restaurant, hospitality, wholesale, commercial, and other bulk orders, we may ship by UPS or freight carrier instead of USPS.

Shipping rates for bulk or commercial orders may not appear on the website at checkout. Orders containing more than 24 pieces may require an additional freight surcharge, which is determined after the order is placed and is separate from any shipping amount collected at checkout.

If an additional freight surcharge applies, we will contact you before shipment. If the surcharge is not approved, we reserve the right to cancel the order and issue a refund for any unshipped items.

Custom, made-to-order, special-order, and bulk hospitality or commercial orders are final sale unless otherwise agreed in writing.

To protect our customers and Studio Molin from fraud, unauthorized transactions, and shipping abuse, we reserve the right to review any order before shipment.

We may delay, hold, limit, request additional verification for, or cancel any order that appears suspicious or inconsistent, including orders with mismatched billing and shipping information, duplicate orders, resale or forwarding activity, unverifiable payment details, or unusual order patterns.

We may require shipment to the verified billing address, decline address changes requested after an order is placed, or require signature confirmation for certain orders.

If we cancel an order after payment has been captured, we will issue a refund to the original payment method.